Video Closed Captioning
good morning good afternoon good evening
folks michael super one rinse atlanta
time back with the ceo of hemline how
you doing dana
i’m great thanks for having me michael
absolutely one of the things that new
landlords
need to go through unfortunately is
repair requests and i know this has been
a big feature and enhancements in the
himalayan application so why don’t you
show our audience what that might look
like and again remember folks you have a
30-day trial you can practice this as
well
yeah and and one thing that’s exciting
that i’m going to show you today with
the repair dashboard is how it looks on
our side so what our team does for you
and part of the reason for that is um no
one knows your asset as well as you do
your house what historical requests were
all of that and so one of the questions
i hear that comes up often is well how
are you going to manage the repair
requests and help me manage them um
so that um you know the property is well
taken care of especially if
you guys are a larger company with you
know 14 000 rental units um so that’s
what i’m going to show you today and i’m
just going to go into here to show you
what we do so
you can still be involved in your own
dashboard log in
put comments to our team
and you can also um
hide the comments from the tenants so
you can tell us how you want something
managed um but your tenants can call us
24 7. we’ll help troubleshoot repair
requests initiate service professionals
follow exactly what your process is from
that perspective um so this is like a
this is a demo account of on something
we’re just launching um but here is what
you’ll see is this is um the weather so
a lot of times tenants will come and say
like hey the weather stripping in this
case this request down here is for the
weather stripping to the garage door
that it’s coming off and i’m worried
about rain and this needs to be fixed
asap well we can tell right here that
there’s rain and snow on february 3rd so
this would be a risk but then it’s clear
skies so we might not need to get it
fixed and dispatch immediately this
might be something that can wait four
days or so we also have it with the
repair coordinator it’s assigned to is
always the same percent so what
essentially will happen is if you have
someone assigned to your property unless
they’re on vacation or something they’ll
continue to get assigned the same exact
person we’ll have review times here so
you could basically say here like we’re
going to um
this is um
an older request i’ll do 2022. this is
the next time that we’re going to review
this and so we’ll have in here you know
what we’re when we’re going to look at
this next um and i can just mark it as
reviewed when i’ve reviewed it that way
they’re reviewing it every day and
making sure things are moving forward i
like it we have here here in our system
everything about who you are
so um we can’t see obviously your your
card on file that’s going to be charged
for repairs but we see everything from
what our tenant responsibilities
additional instructions you have tenants
in the property who’s living in the
property property info here um and your
service professional preferences of who
you want to go out and at what point you
want us to send our team so we have all
of this in here
one of the other important things is we
see all of your other requests open for
you this property and if it’s
multi-family so you have a four unit
we’ll see them for the other units
within the property as well all are you
know one and that way we can kind of see
oh hey there’s two plumbing requests
we’ll send out the same plumber at the
same time we’re not going to dispatch
and have two service calls for you
and then we can also look at closed
requests and see the history as well so
we have all of that in here um for us to
look at and we can
add new requests at any time
then here’s the actual request so
someone’s request the owner can see this
as well but we’re going to go through
and add updates here we can say owner
only so we could just to reach out to
you and ask you something that the
tenants don’t see like hey do you even
want to get this fixed this is you know
discretionary now weather stripping
should be fixed but if it’s something
like um you know scratch on the wall
that would be something that’s
discretionary so they can see that then
you can also see here you could select
this and go through and see the service
professional who it is how much they
charge our updates to them
estimates and voices and photos so you
can see all of this in here
and this really helps us um from looking
at things at like the high level here
for your property and then drilling down
into the request really gives us a
glimpse and insight into exactly what
needs to happen um next and so that we
can do that for you even as more
requests come in or you build up more
properties we can still have the same
person managing that and understanding
you understanding your tenants your
property etc
yeah there’s so much in here this is why
i’m so happy that you have that 30-day
trial because people can go in and again
they need to practice a lot of new
investors get excited about the buy
but yeah the buy is such a moment in
time it certainly needs to be celebrated
don’t get me wrong but you are going to
own these likely and hopefully for
decades to come so you need to practice
72 percent of mom and pop landlords
self-manage you guys need to get in here
and practice i ask for 20 minutes a day
to look at your market if you want to
practice being a landlord get in here
get the 30-day trial uh you have a pdf
in my free course and actual videos in
my paid course so
get in here folks and practice being a
landlord
yep yeah and then with this um what will
happen is you will still be the landlord
and the one who has all of that um
decision and control making power but
this gives you slightly more freedom
where you can basically have our team
help um be kind of your back end office
like your admin take calls help um reach
out to folks without you feeling like
you’re
locked into um keeping your phone on 24
- um you can be a bit more passive
while still learning and being involved
and actually seeing how we respond to
things to be like oh they said you know
um to get a space heater because the
heat’s out or something i need to
remember that and i’ll do that next time
as well i’m so adding that level of
professionalism
yeah
that’s amazing stuff david thank you
very much for doing that again if
somebody wanted the 30-day trial where
should they go
yeah go to www.hemlane.com
and you can go there and try everything
we’ve multiple packages based on how
involved you want to be very cool dave
thank you very much thanks for your time
we’ll talk in a couple weeks
great thanks michael